Responsible Gaming
at 09bat
At 09bat, we believe gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. Our responsible gaming framework gives every player the tools, knowledge and support needed to stay in control at all times.
Gaming Should Be Fun — Not a Problem
09bat is proud to offer one of the most comprehensive responsible gaming programmes available to players in Bangladesh. We understand that for the vast majority of our players, betting and casino games are a fun pastime — something to enjoy during the BPL cricket season, a quick Aviator session after work, or a few rounds on the slots during Eid. That is exactly what 09bat is designed for.
However, we also recognise that for a small number of individuals, gambling can shift from entertainment into something more problematic. Problem gambling can affect anyone — regardless of income, background or experience level. When this happens, the consequences can be serious, extending beyond the individual player to affect family members, colleagues and the wider community across Dhaka, Chittagong, Sylhet and beyond.
That is why 09bat has built a suite of responsible gaming tools directly into the platform. These tools are available to every registered player at no cost and can be activated at any time through account settings or by contacting our support team. We do not make these tools difficult to find or use — player wellbeing is a core part of the 09bat service, not an afterthought.
This page explains the tools available to you, how to recognise signs that gambling may be becoming a problem, what steps to take if you need help, and how 09bat's support team can assist you every step of the way. All services are available 24 hours a day, 7 days a week, in English, and response times are kept as short as possible so that help is always within reach.
Six Pillars of Responsible Play
Every responsible gaming decision 09bat makes is grounded in these six principles — from product design to customer support interactions.
Strict 21+ Age Enforcement
No player under the age of 21 may hold a 09bat account or place any bet or wager on the platform. Age is verified during registration using government-issued ID documents. Accounts where age cannot be confirmed are suspended pending verification.
Deposit and Loss Limits
Players can set daily, weekly or monthly deposit limits and loss limits directly from their account settings. Once a limit is set, it takes effect immediately and cannot be increased for a mandatory cooling-off period of 24 hours, preventing impulsive limit changes during a session.
Session Time-Out
The session time-out tool allows players to take a short break from the platform for a defined period — from 24 hours up to 6 weeks. During a time-out, login is disabled and no promotional communications are sent. The time-out cannot be cancelled once activated.
Self-Exclusion
Self-exclusion is a longer-term measure that allows a player to permanently or semi-permanently close their 09bat account and block access to the platform. Self-exclusion periods range from 6 months to 5 years, or permanently. Requests are processed within 24 hours.
Reality Check Reminders
Players can enable in-session reality check notifications that display a summary of time spent and net financial position at regular intervals — every 30, 60 or 90 minutes. This helps players stay aware of how long they have been playing and how much they have spent.
Trained Support Team
Every member of the 09bat support team receives training in responsible gaming awareness. If a support agent identifies signs of distress or problem gambling behaviour during a conversation, they are authorised to proactively offer responsible gaming tools and escalate to a specialist where needed.
Your Responsible Gaming Toolkit
These tools are built into every 09bat account. You can activate or adjust them at any time — either through your account settings or by contacting our support team at [email protected].
Deposit Limit
Set a maximum deposit amount per day, week or month in BDT. Once reached, further deposits are blocked until the limit period resets. Limits can be lowered immediately but can only be raised after a 24-hour review period.
Available NowLoss Limit
Cap the total amount you can lose per day, week or month across all 09bat products — sports betting, casino, slots and Aviator. When your loss limit is reached, betting and wagering is paused for the remainder of the limit period.
Available NowTime-Out
Take a planned break from 09bat for 1 day, 1 week, 2 weeks or 6 weeks. Your account is locked and promotional emails are paused for the entire duration. Time-outs activate immediately and cannot be reversed once confirmed.
Available NowSelf-Exclusion
Request a full self-exclusion for 6 months, 1 year, 2 years, 5 years or permanently. Your account is closed, your balance is returned, and no re-registration is possible for the exclusion period. Contact [email protected] to initiate.
Contact SupportReality Check Alerts
Receive on-screen reminders at intervals you choose — every 30, 60 or 90 minutes — showing your total session time and net balance movement. A helpful nudge to pause and reassess before continuing.
Available in SettingsActivity History
View a full, transparent record of every bet placed, every deposit made and every withdrawal processed on your 09bat account. Complete financial history is available at any time from the account dashboard.
Available in AccountAccount Closure
If you wish to close your account for any reason — including responsible gaming concerns — contact our support team at [email protected]. Closures are processed within 24 hours and any remaining balance is returned to your registered bKash or Nagad account.
Contact SupportWarning Signs of Problem Gambling
Problem gambling rarely develops overnight. It tends to progress gradually and the early signs can be easy to dismiss or rationalise. Being honest with yourself about these warning signs is the first and most important step toward getting help.
If you recognise three or more of the following signs in your own behaviour — or in the behaviour of someone you know — we strongly encourage you to use 09bat's responsible gaming tools or contact our support team immediately.
Spending more money on gambling than you originally intended, or chasing losses by placing larger bets to try to recover what you have lost.
Gambling with money set aside for essential expenses such as rent, groceries, bKash mobile credit, utility bills or loan repayments.
Feeling irritable, anxious or restless when you are not able to gamble, or when you try to cut down on your gambling activity.
Spending significantly more time gambling than you planned — losing track of hours during a session or neglecting work, family or social responsibilities.
Hiding your gambling activity from family members, friends or colleagues, or feeling the need to be secretive about how much time or money you spend on gambling.
Borrowing money — from friends, family or through loans — specifically to fund gambling, or selling personal possessions to raise gambling funds.
Feeling that gambling is the only activity that brings you relief from stress, anxiety or unhappiness, and turning to it as a coping mechanism.
Making repeated unsuccessful attempts to cut back or stop gambling entirely, despite a genuine desire to do so.
How to Activate Responsible Gaming Tools
Follow these steps to activate a deposit limit, time-out or self-exclusion on your 09bat account. The process is straightforward and takes only a few minutes.
Log In to Your 09bat Account
Visit 09bat.lat and log in using your registered username and password. If you are unable to log in, contact [email protected] directly and a support agent will assist you.
Navigate to Account Settings
From the top navigation menu, open your account profile and select "Responsible Gaming" from the settings menu. All available tools are listed on this page with clear descriptions.
Select and Configure Your Tool
Choose the tool you wish to activate — deposit limit, loss limit, time-out or reality check. Enter your preferred values (amounts, durations) and confirm your selection.
Confirm and Activate
Review your settings and confirm. Most tools take effect immediately. A confirmation message will be sent to your registered email address and mobile number.
Contact Support if Needed
For self-exclusion or account closure requests — or if you need help at any stage — email [email protected] with the subject "Responsible Gaming Request". Our team will respond and process your request within 24 hours.
Tips for Keeping Gambling Safe and Fun
These practical guidelines help you maintain a healthy relationship with gambling on the 09bat platform, whether you are betting on BPL cricket, spinning the slots or trying your luck on Aviator.
Set a Budget Before You Play
Decide on a fixed amount — in BDT — that you are comfortable losing before you start any session. Treat this as the cost of entertainment, not as an investment. Never exceed this amount, regardless of the outcome.
Set a Time Limit Per Session
Decide in advance how long you will play — for example, one hour during an IPL match. Use 09bat's reality check alerts to keep track of your session duration and stick to your planned end time.
Never Chase Losses
If you are on a losing streak, stop. Chasing losses by placing larger bets is one of the most common patterns associated with problem gambling and almost always leads to greater losses. Accept the result and walk away.
Do Not Gamble Under the Influence
Gambling while under the influence of alcohol or other substances impairs judgment and leads to poor decision-making. Always gamble with a clear head and full awareness of the risks involved.
Keep Devices Secure from Minors
If you share a device or household with individuals under 21, ensure your 09bat account is always logged out after use and that your login credentials are kept private. Never allow a person under 21 to use your account.
We Are Here to Help — Any Time, Any Day
If gambling is affecting your life, your finances or your relationships, please reach out to the 09bat responsible gaming support team. There is no judgment and no penalty for seeking help. Our team is trained to assist you in accessing the right tools and taking the right steps — whether that means setting a deposit limit, taking a time-out or fully self-excluding from the platform.
All responsible gaming requests are handled with complete confidentiality and are processed as a priority. We aim to respond to all responsible gaming enquiries within 2 hours, 24 hours a day, 365 days a year — including during Eid, Pohela Boishakh and other public holidays in Bangladesh.
Use subject line: "Responsible Gaming Request" for priority handling.
Play Smart — Enjoy 09bat Responsibly
When you play within your limits, gambling is a fantastic form of entertainment. Explore everything 09bat has to offer — from live cricket betting to slots and the full casino experience — always at your own pace.